Tuesday, December 27, 2011

90/10 Principle

Have you read this before? Discover the 90/10 Principle. It will change your life (at least the way you react to situations). What is this principle? 10% of life is made up of what happens to you. 90% of life is decided by how you react. What does this mean? We really have no control over 10% of what happens to us. We cannot stop the car from breaking down.

The plane will be late arriving, which throws our whole schedule off. A driver may cut us off in traffic. We have no control over this 10%. The other 90% is different. You determine the other 90%.

How? By your reaction. You cannot control a red light., but you can control your reaction. Don’t let people fool you; YOU can control how you react.

Let’s use an example. You are eating breakfast with your family. Your daughter knocks over a cup of coffee onto your business shirt. You haveno control over what just what happened. What happens when the next will be determined by how you react. You curse. You harshly scold your daughter for knocking the cup over. She breaks down in tears. After scolding her, you turn to your spouse and criticize her for placing the cup too close to the edge of the table. A short verbal battle follows. You storm upstairs and change your shirt. Back downstairs, you find your daughter has been too busy crying to finish breakfast and get ready for school. She misses the bus.

Your spouse must leave immediately for work. You rush to the car and drive your daughter to school. Because you are late, you drive 40 miles an hour in a 30 mph speed limit. After a 15-minute delay and throwing $60 traffic fine away, you arrive at school. Your daughter runs into the building without saying goodbye. After arriving at the office 20 minutes late, you find you forgot your briefcase. Your day has started terrible. As it continues, it seems to get worse and worse. You look forward to coming home, When you arrive home, you find small wedge in your relationship with your spouse and daughter.

Why? Because of how you reacted in the morning. Why did you have a bad day?A) Did the coffee cause it?B) Did your daughter cause it?C) Did the policeman cause it?D) Did you cause it?
The answer is D. You had no control over what happened with the coffee. How you reacted in those 5 seconds is what caused your bad day. Here is what could have and should have happened. Coffee splashes over you. Your daughter is about to cry. You gently say, “It’s ok honey, you just need,to be more careful next time”. Grabbing a towel you rush upstairs. After grabbing a new shirt and your briefcase, you come back down in time to look through the window and see your child getting on the bus. She turns and waves.You arrive 5 minutes early and cheerfully greet the staff. Your boss comments on how good the day you are having.
Notice the difference? Two different scenarios. Both started the same. Both ended different. Why? Because of how you REACTED. You really do not have any control over 10% of what happens. The other 90% was determined by your reaction.

Here are some ways to apply the 90/10 principle.

If someone says something negative about you, don’t be a sponge. Let the attack roll off like water on glass. You don’t have to let the negative comment affect you! React properly and it will not ruin your day. A wrong reaction could result in losing a friend, being fired, getting stressed out etc.

How do you react if someone cuts you off in traffic? Do you lose your temper? Pound on the steering wheel? A friend of mine had the steering wheel fall off) Do you curse? Does your blood pressure skyrocket? Do you try and bump them? WHO CARES if you arrive ten seconds later at work? Why let the cars ruin your drive? Remember the 90/10 principle, nd do not worry about it.

You are told you lost your job. Why lose sleep and get irritated? It will work out. Use your worrying energy and time into finding another job.

The plane is late; it is going to mangle your schedule for the day. Why take out your frustration on the flight attendant? She has no control over what is going on. Use your time to study, get to know the other passenger. Why get stressed out? It will just make things worse. Now you know the 90-10 principle. Apply it and you will be amazed at the results. You will losenothing if you try it.

The 90-10 principle is incredible. Very few know and apply this principle. The result? Millions of people are suffering from undeserved stress, trials, problems and heartache. There never seem to be a success in life. Bad days follow bad days. Terrible things seem to be constantly happening. There is constant stress, lack of joy, and broken relationships. Worry consumes time. Anger breaks friendships and life seems dreary and is not enjoyed to the fullest. Friends are lost. Life is a bore and often seems cruel. Does this describe you? If so, do not be discouraged

You can be different! Understand and apply the 90/10 principle. It will change your life.


T-Shirts are one of the most comfortable garments, probably next only to wearing nothing. They seem to have an attitude of their own, especially when they have slogans on them. Here are a few T-Shirts with slogans that we found interesting.





















The New Pension Scheme (NPS) subscribers to the tier I account have the option to activate the tier II account to build bigger savings.

The tier II account is a voluntary savings facility, which allows withdrawal of funds, unlike the tier I pension account, where withdrawals are restricted.

There is no limit on the number of withdrawals from this account. The contributions to the tier II account are invested according to the subscriber’s choice.

The fund and fund manager choices are similar to that for the tier I account. The minimum initial contribution is Rs 1,000 and the subsequent amount is Rs 250 per transaction.

KYC process:

No separate KYC is required for opening a tier II account. The subscriber must have a bank account with cheque book facility.


To activate the account, use Form UOS-S10 if you have registered for the tier I account and have a Permanent Retirement Account Number card (PRAN); use Form UOS-S11, if you don’t have a PRAN card.


The form and documents have to be submitted at the PoP service provider through whom one is registered with the CRA for the tier I account. For government employees, the activation form can be submitted with their respective PAOs through DDO.


One has to pay a tier II account activation fee of Rs 23 and an initial contribution service charge of Rs 23. Given the minimum contribution of Rs 1,000, a sum of Rs 1,046 is paid during activation.

Points to note:

PRAN is common to both accounts.
The applications must be filled in bold letters and black ink, and should be signed by the subscriber.

The tier II subscriber has the option of using the bank account details provided at the time of applying for the tier I account, or provide a new one.

Source: The Economic Times


The Ministry of Personnel, PG & Pensions brought landmark legislations to check corruption and to put in place measures for ensuring time-bound services for citizens. Further measures were initiated to make bureaucracy accountable and effective. Major initiatives/achievements of the Ministry during the year are as under:

Lokpal Bill, 2011

The Government introduced in Lok Sabha the Lokpal and Lokayuktas Bill 2011, aimed at setting up the body of Lokpal at the Centre and Lokayuktas at the level of the States. The proposed autonomous and independent bodies, Lokpal and Lokayuktas, shall have powers of superintendence and direction for holding a preliminary inquiry, causing an investigation to be made and prosecution of offences in respect of complaints under any law for the prevention of corruption. The Bill provides a uniform vigilance and anti corruption road map for the nation, both at Centre and States. The Bill institutionalizes separation of investigation from prosecution and thereby removing conflict of interest as well as increasing the scope for professionalism and specialisation.

Grievances Redressal Bill, 2011

The Government recently introduced the Right of Citizens for Time Bound Delivery of Services and Redressal of their Grievances Bill, 2011 in Parliament. Under the Bill every public authority is required to publish a Citizens Charter specifying the category of goods supplied and services rendered by it, the time frame within which such goods shall be supplied or services be rendered; to establish information and facilitation centre for efficient and effective delivery of services and redressal of grievances and to designate Grievance Redress Officers (GRO) in all public authorities to enquire into and redress any complaints from citizens. The Bill provides for constitution of the State Public Grievance Redressal Commission and the Central Public Grievance Redressal Commission for respective appeals against the decision of GRO and imposition of penalties in case of failure on the part of designated official responsible for delivery of goods and services or GRO. The designed authority at the grass-root level will have powers to redress most of the grievances at the district and sub-district level.

Foreign Bribery Bill

The Prevention of Bribery of Foreign Public Officials and Officials of Public International Organizations Bill, 2011 was introduced in the Monsoon Session of the Parliament and is presently before the Department Related Parliament Standing Committee. According to the proposed law, any person "holding a legislative, executive, administrative or judicial office of a foreign country" found accepting or giving bribe to secure a contract in India would be liable to be punished for up to seven years in India. Even the "abetment" of such offences would be a criminal offence under the proposed bill. The Bill “makes provisions declaring the (bribery) as extraditable offence".

GoM on tackling corruption

A Group of Ministers (GoM)was constituted by the Government in January, 2011 to consider measures that can be taken by the Government to tackle corruption. The GoM has submitted its First Report which has already been accepted by the Government with some minor modifications. Action has been initiated by the Government towards implementation of these accepted recommendations.

IPRs of Group ‘A’ Central Service Officers placed in public domain

It was decided by the Government that the annual return of immovable property (IPR) as on January 1, 2011 of the All India Services officers as well as all organized Group ‘A’ Central Services should be placed in the public domain to bring transparency and accountability in administration.

Guidelines regarding grant of Vigilance Clearance of all the Members of Central Civil Services/Posts have been revised. Vigilance clearance shall be denied to an officer if he fails to submit his annual immovable property return of the previous year by 31st January of the following year, as required under the Rules.

Public Grievances
The Department of Administrative Reforms & Public Grievances (DARPG) has taken major Citizen Centric initiatives related to public grievance redress during the year.

The Sevottam compliant Citizen’s/Client’s Charter of DARPG was prepared and published. Also guidelines for implementing Sevottam, were published in September. These documents are also made available on the website of the Department (

For strengthening the Centralized Public Grievances Redress and Monitoring System (CPGRAMS) in all Central Government Ministries / and State Governments, several initiatives have been taken during the year:

· training was provided to officials of 62 Ministries / Departments / Organizations of Government of India on CPGRAMS version 4.0.
· Number of field offices linked to CPGRAMS was increased from about 1500 in 2010, to about 6000 during 2011.
· The CPGRAMS with a local language interface was installed and made functional in Government of Rajasthan in May 2011. Chief Minister of the State Government inaugurated the system.

Workshops on Capability Building for Sevottam held

Two workshops on capacity building for Sevottam for all the Central Government Ministries / Departments and two workshops for all States/UTs, were organised. Award winning Best Practices that showcased excellence in public service delivery were presented. These included, (i) PDS in Chhattisgarh, (ii) Activity Based Learning in Tamil Nadu, (iii) Primary Health Centres in Gujarat, (iv) ICDS in Karnataka, (v) Citizens Charter of Gram Panchayat with particular reference to Kerala, (vi) MCA 21 in Ministry of Corporate Affairs, (vi) Sevottam Journey in India Post, (vii) Accountability in Primary Education, (viii) Sevottam in CBDT and (ix) Sevottam in CBEC. In all, 450 officers from Government of India and State Governments / UT Administrations participated in the four workshops.

Modernization of Government Offices

During the year DARPG released Rs.6.50 crore to nine Ministries/Departments/Offices for implementation of the scheme fulfilling the target set in the Results Framework Document. Prominent amongst these include release of Rs.1.74 crore to the Office of CCA-CRPF; Rs.1.34 crore to the Department of Personnel & Training; Rs.1.35 crore to the Ministry of Defence; and Rs.90.83 lakhs to the Department of Economic Affairs. Regular review meetings are held with beneficiary organisations along with CPWD/work agency to ensure implementation as per timelines fixed.

Steps towards e-Governance

The 14th National Conference on e-governance was organised jointly by DARPG and of Maharashtra Government in Aurangabad. Based on the theme of the Conference, ‘Rural e-Service Delivery: Status & Challenges’, wide ranging and useful deliberations were held. National Awards for e-Governance were also presented during the inauguration of this Conference. National Awards on e-Governance was presented to 22 initiatives in the 7 categories during the inauguration of this Conference.

e-Office is one of the Mission Mode Projects (MMP), under the National e-Governance Plan (NeGP). The project is aimed at significantly improving the operational efficiency of Central Government Ministries and Departments through improvement in the workflow mechanisms and associated office procedure manuals. To begin with the project was implemented at 3 pilot sites i.e. DARPG, Training Division of DoPT and e-Governance Division of Department of Information Technology.

As a second phase of e-Office implementation, DARPG identified 12 Ministries/Department for e-Office implementation during 2011-12 and conducted necessary initial studies therein. A Nodal Officer has been nominated for every Ministries/Departments and a Project team is constituted under him for the purpose. With a view to sensitize and to provide a platform for meaningful interaction, doubt clearance and address of apprehensions, DARPG conducted two workshops for nodal officers and their team members.

The first edition of the Central Secretariat Manual of e-office Procedure (CSMeOP) has been finalized and is under print. The release of the e-Manual will be a significant event, as it has a transformative potential in making systems and procedures efficient and enhancing monitoring capacity substantially. The ICT perspective in the e-Manual gives the officials of the Central Secretariat an additional advantage of a new system facilitating faster retrieval of files and documents from a huge data-base.

CAPAM Leadership Development Programme

The Commonwealth Association for Public Administration and Management (CAPAM) Leadership Development Programme was organized by the Department at Indian Institute of Public Administration in 2011. The programme intended to enhance the leadership competencies of the participants in the competitive world of today and based on experiential learning methodologies, aiming at the development of self awareness, emotional intelligence and strategic intent in decisions. Senior government officials chosen by the Government of India from across the State Governments and the Central Ministries and Departments participated.
Conferences held

The second annual Chief Secretaries’ Conference was held in February, 2011. The conference institutionalizes the process of interaction, and serves as a standing forum for exchange of views between the Centre and the States.

The third Conference of Secretaries of Administrative Reforms of all States/UTs was organized in September, 2011, with the objective of creating a national platform to share experiences of the states in the field of reforms/initiatives undertaken by them to improve public service delivery, make the administration effective, transparent and accountable and to make the administration citizen friendly.

International cooperation

A Memorandum of Understanding (MoU) between India and Singapore on cooperation in the field of Personnel Management and Public Administration was signed in November, 2011. The areas of cooperation under the MoU are; (i) capacity building and skills upgrading; improved systems of public service delivery [Customer oriented services, Total quality management, Citizens Charter initiatives, Public grievance redress mechanism]; (iii) Human Resources Management; (iv) Public Sector Reform and (v) Leadership/Talent Development.

A Memorandum of Understanding (MoU) was signed between UPSC and Royal Civil Service Commission of Bhutan and the areas of cooperation would include sharing of experience and expertise in Civil Service matters. MoU was signed between the UPSC and the Public Service Commission of Canada regarding sharing and promoting best practices through bilateral exchanges.

Special Drive launched to fill up backlog reserved vacancies

The Government launched a drive to fill up the backlog vacancies of Scheduled Castes, Scheduled Tribes and OBCs and Persons with Disabilities (PWDs). The number of backlog vacancies is 57947. The bifurcation is : SC- 15323, ST – 20301, OBC – 15323 and PWD – 7000. All Ministries/Departments have been directed to fill up all the vacant posts in these categories by March 31, 2012.