Mobile Number Portability

GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATION AND INFORMATION TECHNOLOGY
RAJYA SABHA

UNSTARRED QUESTION NO-2502
ANSWERED ON-01.08.2014

Mobile Number Portability

2502 . Shri C.M. Ramesh

(a) whether it is a fact that after launch of the Mobile Number Portability (MNP) by Government, the subscribers shifting from Government owned PSUs viz., BSNL and MTNL to other service providers have increased;

(b) if so, the steps taken by Government to arrest such trend; and

(c) if no such action is taken, the reasons therefor?

ANSWER
THE MINISTER OF COMMUNICATIONS AND INFORMATION TECHNOLOGY & LAW AND JUSTICE
(SHRI RAVI SHANKAR PRASAD)

(a) Bharat Sanchar Nigam Limited (BSNL) has reported that as on 31.5.2014 total 45,80,582 customers have ported out of BSNL and 33,57,666 have ported-in. while in the case of Mahanagar Telephone Nigam Limited number of customers porting-out is 2,78,351 and number of customers porting-in is 69,163.

(b) &(c) BSNL and MTNL have taken a number of measures to arrest such trend. These are as follows:

• To improve quality of Network and provide better services, BSNL and MTNL are augmenting their BTSs (Base Transceiver Stations) in areas where congestion is observed, optimizing their networks and monitoring of uptime of their BTSs continuously.
• Exemption of porting fees from subscribers coming to BSNL network.
• Setting up of special cells by circle offices to contact customers and address their grievances.
• Launch of aggressive data plans and competitive prices for all wireless products.

• Additional incentives for sales channels.
• Wide publicity through media highlighting the advantage of availing services from BSNL namely trusted brand, transparent billing, widest network coverage and competitive rates etc.

source-http://rajyasabha.nic.in/