Wednesday, July 9, 2014

On line business transactions are covered under Consumer 
Protection Act
1. All business transaction by consumers, whether online or 
otherwise, is covered under Consumer Protection Act, 1986 
and complainants can approach various Consumer Fora i.e. 
District Consumer Forum, State Commission and National 
Commission for resolution of their grievances. However, 
there is no separate mechanism for addressing grievances 
relating to online business under the Consumer Protection 
Act, 1986.
2. This information was given by the Minister of State for 
Consumer Affairs, Food and Public Distribution, Shri 
Raosaheb Patil Danve in a written reply in Lok Sabha today.

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