On line business transactions are covered under Consumer 

Protection Act

1. All business transaction by consumers, whether online or 

otherwise, is covered under Consumer Protection Act, 1986 

and complainants can approach various Consumer Fora i.e. 

District Consumer Forum, State Commission and National 

Commission for resolution of their grievances. However, 

there is no separate mechanism for addressing grievances 

relating to online business under the Consumer Protection 

Act, 1986.

2. This information was given by the Minister of State for 

Consumer Affairs, Food and Public Distribution, Shri 

Raosaheb Patil Danve in a written reply in Lok Sabha today.

source-pib